At Pinnacle Imaging Systems, nothing is more important to us than our customers. We place as much value in providing customer service as we do in designing digital photography software.
When you purchase any Pinnacle Imaging Systems product, you receive free personal and timely support from a number of our HDR experts. For any questions, contact us via email or by phone as outlined below and we will respond within one business day.
We have also created extensive Video Tutorials.
New tutorials are added regularly, please check the tutorials page for updates!
LOST LICENSE INFORMATION
If you have lost your license code, you can request it again by clicking here.
GETTING SUPPORT VIA EMAIL
Use our support email form by clicking here.
Make sure the email address you enter into the form is the email address you registered with your account. The email address is the primary identifier of a customer in our system.
Our typical response time to incoming requests is one business day. Support requests are served on the “first come; first served” basis with priority to customers who have purchased one of our products.
GETTING SUPPORT BY PHONE
Call our support line: (855) 63-COLOR (855-632-6567) during business hours (9am – 5pm, Pacific Time). Feel free to leave a message if you called after hours. We will get back to you on the same or following business day.